Orders are typically processed same-day whenever possible. But occasionally, they are processed within 3–5 business days.

Shipping rates are kept as low as possible and may be partially subsidized by donor support.
Rates are calculated at checkout or offered as a flat rate depending on the item.

Once shipped, most orders arrive within 3–7 business days within the United States.
Delivery times may vary based on location and carrier delays.

Some items may have quantity limits to ensure resources can be shared with as many individuals and organizations as possible.
If you need a larger quantity, please contact us and we will do our best to accommodate.

Please ensure all shipping information is correct at checkout.
Gemma’s Hope is not responsible for orders shipped to incorrect or incomplete addresses.

If shipping costs are a barrier, please reach out to us at info@gemmas-hope.com. We never want cost to prevent someone from receiving support.

Customers selecting local pickup will receive an email notification once their order is ready for pickup.

Due to limited storage space, local pickup orders must be collected within 7 calendar days of the pickup notification email being sent.

If an order has not been picked up within 7 calendar days and we have not received a response to our contact attempts, the order may be canceled, restocked, or otherwise handled at our discretion. No refunds, returns, or exchanges are allowed for unclaimed local orders.

Please note:

• Personalized, custom-made, or memorial items may not be eligible for refunds or replacements.
• We understand that grief and life circumstances can sometimes create delays. If additional pickup time is needed, please contact us and we will do our best to accommodate reasonable requests.

By selecting local pickup at checkout, customers agree to these pickup terms.

If your order is lost or arrives damaged, please contact us and we will work with you to make it right whenever possible.

For questions, special requests, or support, please contact us at info@gemmas-hope.com.