Gemma's Hope
providing practical resources & hope after pregnancy & infant loss
- FOR PROFESSIONALS
- …
- FOR PROFESSIONALS
Gemma's Hope
providing practical resources & hope after pregnancy & infant loss
- FOR PROFESSIONALS
- …
- FOR PROFESSIONALS
Return Policy
At Gemma's Hope, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we will gladly accept returns and offer a refund or exchange in accordance with the following guidelines.
Return Eligibility
- Returns are accepted within 30 days from the date of purchase.
- The product must be unused, in its original condition, and with all original packaging, tags, and accessories intact.
- Items that have been altered, washed, or damaged after receipt are not eligible for return.
- Final sale items, including clearance or promotional items, are not eligible for return or exchange.
- Custom items, including tshirts, are not eligible for return or exchange.
How to Initiate a Return
- To initiate a return, please contact our customer service team at info@gemmas-hope.com. Be sure to include your order number and a brief explanation of the reason for the return.
- You will receive instructions on how to proceed with the return process, including the return address.
- The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.
Refunds & Exchanges
- Upon receiving the returned item, we will process your refund within 5–14 business days.
- Refunds will be issued to the original payment method used for the purchase.
- If you prefer an exchange for a different size, color, or product, please inform us when initiating the return. Exchanges will be processed as new orders once we receive the returned items.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will provide you with a return shipping label, and you will be issued a full refund or replacement.
- Please retain all original packaging, including shipping boxes, as it may be necessary for damage claims.
Shipping Fees
- Original shipping fees are non-refundable, except in cases where the product is defective or incorrect.
- If a product is being returned due to a mistake on our part, we will reimburse your return shipping costs.
International Returns
- International customers are responsible for all duties, taxes, and return shipping costs associated with returns.
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
This return policy is subject to change. Please review before making a purchase.
Contact us with the information below with any questions.
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