• Custom Keepsake Program

    Compassionate, streamlined memorial keepsake coordination and bereavement support for families experiencing infant loss.

  • The Problem

    Supporting Families During Infant Loss Is Deeply Important.....But Operationally Difficult.

    Hospitals and clinical staff are often balancing:

    • limited time and staffing
    • inconsistent supplier access
    • complex ordering processes
    • urgent turnaround needs
    • emotionally sensitive situations

    As a result, memorial keepsake access can vary significantly depending on staffing, vendor availability, and department workflows.

    The Solution

    Gemma's Hope serves as a centralized coordination partner for custom infant memorial keepsakes and bereavement resources. Our program helps reduce administrative burden on hospital staff while ensuring families receive a beautiful, custom keepsake to remember their baby by.

  • How the Program Works

    Simple, Compassionate, and Designed for Clinical Workflows

    1

    Setup

    Gemma’s Hope works with your hospital system to establish:

    • keepsake offerings
    • program structure & understanding the workflow
    • designated contacts
    • funding arrangements
    2

    Ordering

    Authorized staff members submit requests through a secure, streamlined ordering process designed to minimize administrative burden during sensitive situations.

    Check out what the form looks like here

    3

    Fulfillment

    Gemma’s Hope manages everything else:

    • order coordination
    • supplier communication
    • production oversight
    • facility billing
    4

    Delivery

    Custom memorial keepsakes and support resources are delivered within 2-3 weeks.

    5

    Reporting

    Participating hospitals receive:

    • annual program reconciliation
    • ongoing partnership support

  • Why Hospitals Partner With Gemma’s Hope

    Reduce Admin Burden

    Minimize time spent coordinating memorial keepsake requests, vendor communication, and fulfillment logistics.

    A Simple Funding Solution

    Our pre-paid solution is designed to simplify administrative processing while ensuring uninterrupted family support.

    Improve Quality & Consistency of Care

    Help ensure families receive equitable bereavement support regardless of staffing or shift variability.

    Centralize Vendor Coordination

    Work through one compassionate, organized point of contact rather than managing multiple vendors independently.

    Support Staff During Tough Cases

    Provide nurses, social workers, chaplains, and bereavement teams with a streamlined process during emotionally demanding situations.

    Scalable Across All Units

    • individual departments
    • hospital systems
    • multiple funeral homes
    • network of clinics

  • Why Gemma's Hope?

    Compassionate Support Backed by Lived Experience

    Gemma’s Hope was founded from personal experience with infant loss and a desire to ensure no family feels forgotten during moments of grief.

    Our organization understands the importance of:

    • dignity
    • timeliness
    • compassion
    • thoughtful memorialization
    • reducing burden on overwhelmed clinical teams

    We are honored to support hospitals and care providers in serving families with compassion and consistency.

    Who We Work With

    Designed for:

    • Hospitals (NICUs, Labor & Delivery, PICUs)
    • Funeral homes & bereavement service providers
    • OBGYN, MFM, and fertility clinics
    • Social work departments & chaplaincy programs
    • Churches & support groups

  • Schedule a Partnership Consultation

    We would be honored to learn more about your organization’s bereavement support needs and explore how Gemma’s Hope can help streamline memorial keepsake coordination for your staff and families.

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